“Today, no one would dispute that information technology has become the backbone of commerce. It underpins the operations of individual companies, ties together far-flung supply chains, and, increasingly, links businesses to the customers they serve. Hardly a dollar or a euro changes hands anymore without the aid of computer systems.” HandsTodayTogetherIndividualCompanyTechnologyInformationComputerDollarsCustomersAidsChainsOperationsTiesLinksCommerceDisputesBackboneInformation TechnologyEuroSupply ChainComputer Systems Author:Nicholas G. Carr
“Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.” WorldHeartRealJobsTechnologyComputerCustomersProfessorsReal WorldGeek Author:Marc Benioff
“Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.” GoalComputerExpectationsSellsCustomersExceedHamburgersService Business Author:Dave Thomas
“Think about it. Right now, a whole generation of young (customers) in the United States has been brought up to take computers for granted. Pointing a mouse is no more mysterious to them than hitting the "on" button on the television is to their parents.” ThinkingHas BeensStatesWholeYoungParentUnitedUnited StatesGenerationsTelevisionRight NowComputerCustomersMysteriousGrantedHittingButtonsMicePointing Author:Andy Grove
“It took us three years to build the NeXT computer. If we'd given customers what they said they wanted, we'd have built a computer they'd have been happy with a year after we spoke to them - not something they'd want now.” IfsWantYearsHas BeensSaidWantedThreeNextGivenComputerBuiltCustomersProgrammingSpokesThree YearsThey Said Author:Steve Jobs
“This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.” WantMeanHardUseEasyPayComputerDetailsEducationalCustomersSupposed To BePleasantSweat Author:Steve Jobs
“In software, we rarely have meaningful requirements. Even if we do, the only measure of success that matters is whether our solution solves the customer's shifting idea of what their problem is.” IfsIdeasMatterProblemTechnologyComputerSolutionsSolveCustomersMeaningfulProgrammingSoftwareRequirementsShiftingComputer ProgrammingMeasure Of SuccessComputer Software Author:Jeff Atwood
“The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.” CareComputerToughTake CareCustomersJewelry Author:Guy Kawasaki
“The whole hardware industry has experienced the phenomenon in which every time computers get cheaper, they appeal to a new set of users; every time they get more powerful, old customers upgrade.” WholePowerfulIndustryComputerCustomersAppealsPhenomenonUsersCheaperHardware Author:Nathan Myhrvold