“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“Consider that worrying excessively about another person, especially a loved one, is a destructive act. It causes you emotional distress which prevents you from being at your best and contributing at the levels you're capable of. Instead of worrying, focus on accepting what is out of your control, and actively changing all that you can.” PersonsCausesLevelsAcceptingWorryFocusEmotionalGratitudeCapableDestructiveLoved OnesDistressContributingAccepting What Is Author:Hal Elrod
“You can't have the space for prosperity and success when you are obsessed with security. It is not possible to obtain unwavering security - physical, emotional, or economic - by having money. Keep in mind that security, like success, can be defined in many ways. If you focus less on how much your financial assets are worth, and more on what a creative and well-balanced individual you can be, security will take on a new meaning.” IfsWayMindWellsIndividualSpaceCreativeFocusEconomicSecurityEmotionalFinancialProsperityDefinedObsessedAssetsBalancedUnwavering Author:Ernie J Zelinski
“A new world of complex relationships and feelings opens up when the peer group takes its place alongside the family as the emotional focus of the child's life. Early peer relationships contribute significantly to the child's ability to participate in a group (and in that sense, society), deal with competition and disappointment, enjoy the intimacy of friendships, and intuitively understand social relationships as they play out at school, in the neighborhood, and later in the workplace and adult family.” WorldChildrenPlayFeelingsSchoolSocialEnjoyAbilityDealsFocusGroupsEmotionalAdultsCompetitionComplexesDisappointmentIntimacyNeighborhoodNew WorldPeersWorkplaceSocial RelationshipsPeer GroupComplex Relationships Author:Stanley Greenspan
“Regardless, heterosexual marriage is largely in trouble today because people see it as a selfish means of pleasing self, rather than a committed relationship in which the focus is on meeting the needs of the partner, that sense of selfishness and the redefinition of love as to something that is purely sentimental and emotional, has been destructive.” PeopleLoveNeedsMeanHas BeensSelfTodayFocusTroubleEmotionalMeetingsCommittedPartnersSelfishSelfishnessDestructiveSentimentalSense Of SelfCommitted RelationshipHeterosexual Marriage Author:Mike Huckabee
“As the writer, I may choose to ignore the emotional heart of the matter, and focus on details, and trust that the heart of the matter will be conveyed nevertheless.” HeartMayMatterFocusEmotionalDetailsNevertheless Author:Lydia Davis
“During the financial crisis, I worked with hundreds of executives who struggled as a result of their thoughts about job security. When their beliefs changed, so did their emotional experience - and they were then able to focus on the task at hand more effectively.” HandsAbleJobsBeliefResultsFocusSecurityChangedEmotionalTasksCrisisFinancialExecutivesFinancial CrisisTask At Hand Author:Andrew Bernstein
“So, no matter what your personal aspiration, it is important to articulate it and implant it firmly in your heart and mind. Determined mental and emotional focus will invariably manifest the achievement of your desire more quickly than anything else.” MindHeartImportantMatterDesireFocusEmotionalAchievementNo Matter WhatDeterminedAspirationManifestHeart And MindImplants Author:Dannion Brinkley
“There's a certain pressure you put on yourself to use the comics page to full advantage that can focus your mind to a pinpoint, and when the juices are flowing, that's incredibly exciting. When you've managed to fit a complex set of actions or a complicated emotional passage into a single page there's the sense of satisfaction that I suspect a sculptor gets from chipping away at a piece of stone and ending up with a fully-realized work of art.” MindArtUseActionCertainFocusPiecesEmotionalFitPagesAdvantageStonesExcitingPressureComplexesSatisfactionComplicatedSuspectsWorks Of ArtPassagesJuiceSculptorsChipping Away Author:James Vance
“In order to handle emotional pain I cry. I vent. I zone out in front of the TV to escape. Then, after I allow myself to feel it and be human, I try my best to put things in perspective and start moving forward again. I consciously focus on my blessings and remember what has gotten me through my past struggles: my faith and the belief that everything happens for a reason.” FeelsTryingHumansReasonHappensPainPastRememberMovingOrderBeliefStruggleFocusFrontsCryEmotionalTvsPerspectiveBlessingThings HappenHandleMoving ForwardZoneMy PastEmotional PainEverything Happens For A ReasonHappens For A ReasonMy Blessing Author:Trista Sutter
“In a world where authenticity increasingly is in focus, consumers are seeking more than brands who focuses on revenue - consumers want to support brands with a purpose - one that justifies an emotional engagement.” WorldWantPurposeSupportFocusEmotionalSeekingAuthenticityBrandsConsumersJustifyEngagementRevenue Author:Martin Lindstrom
“My focus is to push the medium to be what it truly can be. Something well beyond 360-video, which is where a lot of the initial money has gone…but, of course, it’s not real VR if you don’t have agency. So what I’ve been looking for for 25 years is that undiscovered country between gameplay and linear narrative and the emotional engagement of a cinematic narrative. And that takes a huge combination of interesting technological enablements, as well as an understanding of how to bring a multidisciplinary team on a process that is upside-down the traditional process.” RealCountryUnderstandingInterestingFocusTeamEmotionalTechnological Author:Brett Leonard
“It wasn't like this happy-go-lucky experience, shooting Norman movie. It was something I kind of had to, sort of dedicate a certain level of focus and energy to kind of just stay in this headspace that would allow me to access - because it's also a very emotional movie at times. This was the first time I ever played a real character, a fully fleshed out, dimensionalized, multi-faceted character, as opposed to a part. There's not very much opportunity for somebody of my age and my look, so for a character-driven piece like this to come along is a rare thing.” KindRealCharacterAgeOpportunityEnergyFocusEmotionalFirst Time Author:Dan Byrd
“Turning 40 is often a big symbolic point in one's life. In the 20s we feel we can do anything, but as the 30s progress we become more mature emotionally, and in terms of work tend to focus. These two things combined: emotional maturity and career focus, often produced an explosion of self-purpose in our 40s.” TermFocusProgressEmotionalMaturityMature Author:Tom Butler-Bowdon
“When people hear that I have a chronic illness, they'll say things like "Focus on you." Well, my spiritual and emotional fulfillment is based not on who I am but on what I can give. Plus, many of my favorite philosophers suggested that self-fulfillment is found through service. Who am I to argue with them?” PeopleGivingSpiritualFocusEmotionalMy FavoritePhilosopherIllnessArguingFulfillment Author:Karen Duffy