Quotessence
Home / Authors / Peter Drucker
Peter Drucker

Peter Drucker Quotes

Author

Filter quotes by topic

AllPeopleManagementBusinessIfsOrganizationNeedsDecisionKnowsManagersResultsFirstsInnovationOpportunityLeadershipImportantLeaderCustomersDoeInspirationalJobs

Famous Peter Drucker Quotes

“An organization belongs on a sick list when promotion becomes more important to its people than accomplishment of their job they are in. It is sick when it is more concerned with avoiding mistakes than with taking risks, with counteracting the weaknesses of its members than with building on their strength. But it is sick also when "good human relations" become more important than performance and achievement.”

PeopleHumansImportantJobsMistakeRiskBuildingMembersAchievementWeaknessConcernedPerformancesOrganizationSickRelationListsAccomplishmentAvoidingPromotionHuman RelationsTaking Risks
Author:Peter Drucker
Create image

“The postwar [WWII] GI Bill of Rights - and the enthusiastic response to it on the part of America's veterans - signaled the shift to the knowledge society. Future historians may consider it the most important event of the twentieth century. We are clearly in the midst of this transformation; indeed, if history is any guide, it will not be completed until 2010 or 2020. But already it has changed the political, economic and moral landscape of the world.”

IfsWorldMayImportantAmericaPoliticalMoralRightsEconomicCenturyEventsChangedTransformationBillsResponseGuidesLandscapeMidstHistorianVeteranEnthusiasticTwentieth CenturyWwiiBill Of RightsGisImportant Events
Author:Peter Drucker
Create image

“The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.”

YearsImportantSchoolRememberResultsStudentsCostTenImportant ThingsPatientCustomersSatisfiedEnterpriseHospitalsSatisfied Customers
Book:The New Realities
Create image

“The most important work of the executive is to identify the changes that have already happened. The important thing . . . is to exploit the changes that have already occurred and to use them as opportunities.”

ImportantUseOpportunityHappenedImportant ThingsExecutivesExploitsImportant Work
Book:The Daily Drucker: 366 Days of Insight and Motivation for Getting the Right Things Done
Create image

“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.”

InspirationalImportantRememberResultsWallImportant ThingsEducationalCustomersSatisfiedEnterpriseInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceBest ServiceService ExcellenceSatisfied Customers
Book:Classic Drucker: Essential Wisdom of Peter Drucker from the Pages of Harvard Business Review
Create image

“In a few hundred years, when the history of our time will be written from a long-term perspective, it is likely that the most important event historians will see is not technology, not the Internet, not e-commerce. It is an unprecedented change in the human condition. For the first time - literally - substantial and rapidly growing numbers of people have choices. For the first time, they will have to manage themselves. And society is totally unprepared for it.”

PeopleYearsFirstsHumansLongImportantChoicesTermNumbersTechnologyGrowingWrittenConditionsEventsPerspectiveInternetHundredFirst TimeManageLong TermOur TimeHistorianHuman ConditionCommerceUnprecedentedUnpreparedE CommerceImportant Events
Author:Peter Drucker
Create image

“The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.”

NeedsImportantKnowledgeLearningCenturyUniqueIncreaseManagementWorkersProductivityContributionFifty21st Century20th CenturyFoldsManufacturingManualsImportant ContributionsKnowledge Workers
Book:Management Challenges for the 21st Century
Create image

“The most important thing in communication is hearing what isn't said.”

LoveLifeInspirationalSaidImportantLeadershipRelationshipCommunicationListeningSkillsImportant ThingsCommunicateEducationalHearingIntuitionCommunication SkillsProject ManagementChakraBody LanguageConsultantsInspirational Customer ServiceGood ListenerEffective CommunicationGood CommunicationNonverbalGreat CommunicationLanguage And CommunicationLanguages CommunicationTalking And ListeningGreat ManagementHearing AidsVerbal CommunicationListening And HearingCustomer RelationshipHearing ThingsLanguage SkillsQuiet Reflection
Author:Peter Drucker
Create image

“Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.”

ImportantJobsIndividualDecisionResponsibilityOrganizationManagementFellowsWorkersExecutivesTolerateImportant JobsBusiness ManagementTop ManagementStrategic ManagementFellow Workers
Book:The Peter F. Drucker Reader: Selected Articles from the Father of Modern Management Thinking
Create image

“An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.”

WayImportantEnjoyResultsGroupsProduceDeserveProgramPerformancesPaidInstitutionsIntentionCustomersBudgetsContributionSatisfyingBureaucracyMonopolyDefiningGood IntentionsConstituents
Author:Peter Drucker
Create image