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Famous W. Edwards Deming Quotes
“Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.”
“Everyone is a customer for somebody, or a supplier to somebody.”
“I am not reporting things about people. I am reporting things about practices.”
“If someone can make a contribution to the company he feels important.”
“It does not happen all at once. There is no instant pudding.”
“Judging people does not help them.”
“A leader knows who is outside of the system and needs special help.”
“Let us ask our suppliers to come and help us to solve our problems.”
“There is very little evidence that we give a hoot about profit.”
“Understanding variation is the key to success in quality and business.”
“We are being ruined by the best efforts of people who are doing the wrong thing.”
“We are here to learn, to make a difference and to have fun.”
“We have to bring back the individual. Management has smothered the individual.”
“We know what we told him, but we don't know what he heard.”
“When a worker has reached a stable state, further training will not help him.”
“When people try to do what they can not do, they wish to give up.”
“You can not plan to make a discovery. You do not plan innovation.”
“You do not find knowledge in a dictionary, only information.”
“You must have a supplier relationship of constant improvement.”
“Anyone that enjoys his work is a pleasure to work with.”
“Transformation is not automatic. It must be learned; it must be led.”