“Let's talk about the Gas Company because this is my favorite job.” JobsArtistCompanyMy FavoriteGas Author:Minoru Yamasaki
“There are advantages to being the chairman. One of my favorite perks was picking out an issue and doing what I called a "deep dive." It's spotting a challenge where you think you can make a difference - one that looks like it would be fun - and then throwing the weight of your position behind it. Some might justifiably call it "meddling." I've often done this just about everywhere in the company.” ThinkingLooksDoneMightWould BeFunChallengesDifferencesBehindsCompanyIssuesPositionAdvantageWeightMy FavoriteMaking A DifferenceThrowingChairmanPerksMeddlingYou Can Make A Difference Author:Jack Welch
“How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.” TryingFirstsProblemCompanyConversationLuckMy FavoriteFollowingCustomersPhrasesFriendlyNo Problem Author:Jeffrey Gitomer