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“Now you have to ask a question - is that really, is capitalism really about the ability of a handful of rich people to manipulate the lives of thousands of other people and walk off with the money? Or is that in fact somehow a little bit of a flawed system? And so I do draw distinction between looting a company, leaving behind broken families and broken neighborhoods and then leaving a factory that should be there.”

“Early in my career when we went to golf tournaments and charity dinners I noticed businessmen and executives would give the players their cards. Well, they're giving you their cards for a reason. I said to my wife, 'All the guys get these cards and then when they get to the parking lot they rip them up or throw them away. It's really weird.' My wife .. said maybe you should just sign a picture and mail it to them. You know, 'Great playing golf with you,' or whatever. So, I did and lo and behold some of those guys I sent pictures to way back then are now CEOs at big companies.”

“We don't get a chance to do that many things, and every one should be really excellent. Because this is our life. Life is brief, and then you die, you know? So this is what we've chosen to do with our life. We could be sitting in a monastery somewhere in Japan. We could be out sailing. Some of the team could be playing golf. They could be running other companies. And we've all chosen to do this with our lives. So it better be damn good. It better be worth it. And we think it is.”

“We are delighted that these regulations are now law, and we commend the provincial government for helping put the issue on the front burner. These requirements will push more companies to have the conversations they should be having around board and executive committee diversity and, hopefully, their talent development. Businesses need to tap the full pool of smart, talented people to stay competitive and strengthen our country’s economic future.”

“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.”

“There is a secret and wholesome conviction in the heart of every man or woman who has written a book that it should be no easy matter for an intelligent reader to lay down that book unfinished. There is a pardonable impression among reviewers that half an hour in its company is sufficient.”

“Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.”

“I run my company according to feminine principles, principles of caring, making intuitive decisions, not getting hung up on hierarchy or all those dreadfully boring business-school management ideas; having a sense of work as being part of your life, not separate from it; putting your labor where your love is; being responsible to the world in how you use your profits; recognizing the bottom line should stay at the bottom.”

“if networks of women are formed, they should be job related and task related rather than female-concerns related. Personal networks for sociability in the context of a work organization would tend to promote the image of women contained in the temperamental model - that companies must compensate for women's deficiencies and bring them together for support because they could not make it on their own. But job-related task forces serve the social-psychological functions while reinforcing a more positive image of women.”

“When in company with literary women, make no allusions to 'learned ladies,' or 'blue stockings,' or express surprise that they should have any knowledge of housewifery, or needle-work, or dress; or that they are able to talk on 'common things.' It is rude and foolish and shows that you really know nothing about them, either as a class or as individuals.”

“Now what is a guest? A thing of a day! A person who disturbs your routine and interferes with important concerns. Why should any one be grateful for company? Why should time and money be lavished on visitors? They come. You overwork yourself. They go. You are glad of it. You return the visit, because it's the only way to have back at them.”

“I think a successful company is one where everybody owns the same mission. Out of necessity, we divide ourselves up into discipline groups. But the goal when you are actually doing the work is to somehow forget what discipline group you are in and come together. So in that sense, nobody should own user experience; everybody should own it.”

“I gave a talk on gender stuff at Facebook one morning and a man didn't come. It was optional; he didn't have to come. But he sent a note saying, "I missed your meeting because I drove my kids to school so my wife could do something else. Thank you for making that possible." I think that employee is a loyal employee for Facebook and I think more companies should want that kind of loyalty.”

“Does it seem all but incredible to you that intelligence should travel for two thousand miles, along those slender copper lines, far down in the all but fathomless Atlantic; never before penetrated … save when some foundering vessel has plunged with her hapless company to the eternal silence and darkness of the abyss? Does it seem … but a miracle … that the thoughts of living men … should burn over the cold, green bones of men and women, whose hearts, once as warm as ours, burst as the eternal gulfs closed and roared over them centuries ago?”

“The prosecution of [Warren] Hastings, though he should escape at last, must have good effect. It will alarm the servants of the Company in India, that they may not always plunder with impunity, but that there may be a retrospect; and it will show them that even bribes of diamonds to the Crown may not secure them from prosecution.”

“There is a certain jargon, which, in French, I should call un Persiflage d'Affaires, that a foreign Minister ought to be perfectlymaster of, and may be used very advantageously at great entertainments, in mixed companies, and in all occasions where he must speak, and should say nothing. Well turned and well spoken, it seems to mean something, though in truth it means nothing. It is a kind of political badinage, which prevents or removes a thousand difficulties, to which a foreign Minister is exposed in mixed conversations.”

“The more I move among workers and factories and other plants, the stronger I become convinced that it is advisable to have as [a company] president a practical man, preferably one who has risen from the very bottom of the ladder. Workmen, I find, have far more respect for such men than for collar-and-cuff executives knowing little or nothing about the different kinds of work which have to be done by the workers. Wherever circumstances call for placing a financier or lawyer or a papa's son at the head of a large organization, he should be made chairman or some other title, but not president.”