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“In order to get one of the greatest inventions of the modern age, in other words, we thought we needed the solitary genius. But if Alexander Graham Bell had fallen into the Grand River and drowned that day back in Brantford, the world would still have had the telephone, the only difference being that the telephone company would have been nicknamed Ma Gray, not Ma Bell.”

“Think of it: the lowest common denominator in being digital is not your operating system, modem, or model of computer. It's a tiny piece of plastic, designed decades ago by Bell Labs' Charles Krumreich, Edwin Hardesty, and company, who thought they were making an inconspicuous plug for a few telephone handsets. Not in their wildest dreams was Registered Jack 11 - a modular connector more commonly known as the RJ-11 - meant to be plugged and unplugged so many times, by so many people, for so many reasons, all over the world.”

“The telephone conversation is, by its very nature, reactive, not reflective. Immediacy is its prime virtue. ... The letter, written in absorbed solitude, is an act of faith: it assumes the presence of humanity: world and self are generated from within: loneliness is courted, not feared. To write a letter is to be alone with my thoughts in the conjured presence of another person. I keep myself imaginative company. I occupy the empty room.”

“I did something rather innovative that my competitors didn't like: I took out a full-page advertisement in the Yellow Pages that listed an office on the east side of Cincinnati, and another office on the west side, while every other heating/air-conditioning company had only one location and one phone number. I was the citywide company. In fact, our 'westside office' was just an answering service taking telephone message. From the start we appeared to be a big company.”

“You will never ever, in any circumstance, win any struggle at any time. That being said, we have a long way to go. At the moment, the battle over network neutrality is not to completely eliminate the telephone and cable companies. We are not at that point yet. But the ultimate goal is to get rid of the media capitalists in the phone and cable companies and to divest them from control.”

“Henry Ford has several times sneered at unproductive stockholders.... Well, now. Let's see. Who made Henry Ford's own automobile company possible? The stockholders who originally advanced money to him. Who makes it possible for you and me to be carried to and from business by train or street car? Stockholders.... Who made our vast telephone and telegraph service possible? Stockholders.... Were stockholders all over the country to withdraw their capital from the enterprises in which they are invested, there would be a panic ... on a scale never before known.”