“Leaders evoke emotional connections in followers only to the extent that the followers are emotionally needy.” LeadershipLeaderEmotionalConnectionsFollowersEvokeNeedyEmotional Connection Author:Judith M Bardwick
“The emotional people...You tap into people's hearts.” PeopleHeartLeadershipEmotional Author:Johnny Hunt
“What really matters for success, character, happiness and life long achievements is a definite set of emotional skills - your EQ - not just purely cognitive abilities that are measured by conventional IQ tests.” LongMatterCharacterLeadershipAbilityEmotionEmotionalSkillsAchievementTestsIntelligenceConventionalDefiniteLong LifeCognitiveLife And Happiness Author:Daniel Goleman
“Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.” KindJobsThreeFoundIndividualLeadershipAbilityPositionEmotionalHigherSkillsPercentOrganizationIntelligenceAll KindsCompareDomainCognitiveCompetenciesTechnical Skills Author:Daniel Goleman
“Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!” HumansEndsFunnyTermLeadershipEmotionalPerceptionUniqueEducationalCustomersPerceiveThe End Of The DayIrrational Author:Tom Peters