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How to win friends & influence people

Book by Dale Carnegie · 34 quotes · People, Ifs, Win Friends And Influence People

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How to win friends & influence people Quotes

“There is one all-important law of human conduct. If we obey that law, we shall almost never get into trouble. In fact, that law, if obeyed, will bring us countless friends and constant happiness. But the very instant we break the law, we shall get into endless trouble. The law is this: Always make the other person feel important.”

“The value of a smile... It costs nothing, but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever. None are so rich they can get along without it, and none so poor but are richer for its benefits. It creates happiness in the home, fosters good will in a business, and is the countersign of friends.”

“When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. ...Any fool can criticize, condemn, and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.”

“Actions speak louder than words, and a smile says, 'I like you. You make me happy. I am glad to see you.' That is why dogs make such a hit. They are so glad to see us that they almost jump out of their skins. So, naturally, we are glad to see them.”

“Could my opponents be right? Partly right? Is there truth or merit in their position or argument? Is my reaction one that will relieve the problem, or will it just relieve any frustration? Will my reaction drive my opponents further away or draw them closer to me? Will my reaction elevate the estimation good people have of me? Will I win or lose? What price will I have to pay if I win? If I am quiet about it, will the disagreement blow over? Is this difficult situation an opportunity for me?”

“I don't blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do."(...) You can say that and be 100 percent sincere, because if you were the other person you, of course, would feel just as he does (...) Suppose you had inherited the same body and temperament and mind (...) Suppose you had had his environment and experiences. You would then be precisely what he was - and where he was. For it is those things -and only those things - that made him what he was. (...) You deserve very little credit for being what you are - and remember, the people who come to you irritated, bigoted, unreasoning, deserve very little discredit for being what they are.”

“เพราะความปรารถนาที่จะมีความรู้สึกเป็นคนสำคัญ, จึงเป็นเหตุให้เสมียนร้านชำผู้หนึ่งซึ่งขาดการศึกษาและยากจนหันเข้าศึกษาหนังสือกฎหมาย... ซึ่งเขาพบอยู่ที่ก้นถังของใช้ชำรุดประจำบ้าน... เขาชื่อ เอบราแฮ็ม ลิงคอล์น ไงล่ะท่าน ...เพราะความปรารถนาอันนี้เองที่ชักจูงเด็กหนุ่มเป็นจำนวนไม่น้อยให้กลายเป็นพวกเหล่าร้ายใช้ปืนเป็นอาวุธปล้นและสังหารชีวิตผู้อื่น”

“One of the most neglected virtues of our daily existence is appreciation. Somehow, we neglect to praise our son or daughter when he or she brings home a good report card, and we fail to encourage our children when they first succeed at baking a cake or building a birdhouse. Nothing pleases children more than this kind of parental interest and approval. The next time you enjoy a filet mignon at the club, send word to the chef that it was excellently prepared, and when a tired salesperson shows you unusual courtesy, please mention it. Every minister, lecturer and public speaker knows the discouragement of pouring himself or herself out to an audience and not receiving a single ripple of appreciative comment. What applies to professionals applies doubly to workers in offices, shops and factories and our families and friends. In our interpersonal relations we should never forget that all our associates are human beings and hunger for appreciation. It is the legal tender that all souls enjoy. Try leaving a friendly trail of little sparks of gratitude on your daily trips. You will be surprised how they will set small flames of friendship that will be rose beacons on your next visit.”