“We are being ruined by the best efforts of people who are doing the wrong thing.”
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Famous W. Edwards Deming Quotes
“We are here to learn, to make a difference and to have fun.”
“We have to bring back the individual. Management has smothered the individual.”
“We know what we told him, but we don't know what he heard.”
“When a worker has reached a stable state, further training will not help him.”
“When people try to do what they can not do, they wish to give up.”
“You can not plan to make a discovery. You do not plan innovation.”
“You do not find knowledge in a dictionary, only information.”
“You must have a supplier relationship of constant improvement.”
“It would be a mistake to export western management to a friendly country.”
“The worker is not the problem. The problem is at the top! Management!”
Source: The Essential Deming: Leadership Principles from the Father of Quality
“Many people in management are being paid to produce waste.”
“We should work on our process, not the outcome of our processes.”
“Rational behavior requires theory. Reactive behavior requires only reflex action.”
“Monetary rewards are not a substitute for intrinsic motivation.”
“A leader must have knowledge. A leader must be able to teach.”
“Management by results is confusing special causes with common causes.”
“If you destroy the people of a company, you do not have much left.”
“Quality begins with the intent, which is fixed by management.”