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Leadership Quotes

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Leadership Quotes

“A tough manager will have realistic quotas for his employees that he keeps to himself and aggressively stretch quotas, anywhere from ten percent higher to a lot more, which he imposes on his staff. If his people miss the stretch numbers but exceed the realistic goals, he's happy. If he's a superb manager, he knows how far they can stretch without breaking.”

“Nobody cares how much you know, until they know how much you care.”

“The best executive is one who has sense enough to pick good people to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.”

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”