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Loyal Customers Quotes

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Loyal Customers Quotes

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.”

Way Keys Expectations Customers Unexpected Helpful Realistic Exceed Customer Loyalty Inspirational Customer Service Inspiring Customer Service Inspirational Service Retention Loyal Customers Loyalty In Business Realistic Expectations Exceeding Expectations

Author:Richard Branson

“On the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.”

Ifs Giving Use Faces Turns Easy Internet Survival Customers Bother Staying Users Loyal Minors Site Suppliers Loyal Customers Good Experiences Hiccups

Author:Jakob Nielsen

“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.”

Source: Management: Tasks, Responsibilities, Practices

“The purpose of a business is to create a customer.”

Source: The Frontiers of Management

“It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.”

People Ifs Persons Said Problem Deals Negative Organization Twenties Remains Seven Customers Fixed Loyal Ignored Complaints Loyal Customers Negative Experiences

Author:Phil Pringle

“There is only one boss. The customer.”