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“We want to believe we are good, we are different, we are better, or we are superior. But this body of social-psychological research--and there are obviously many more experiments in addition to mine and Milgram's--shows that the majority of good, ordinary, normal people can be easily seduced, tempted, or initiated into behaving in ways that they say they never would. In 30 minutes we got them stepping across that line.”

“Being scared is normal. My technique for erasing it is facing it. Be afraid and brave. Be nervous and courageous. The first few minutes of being scared is your test to see if you're really serious about reaching a goal. Push through anxiety and come out victorious. Fear is just a test. Honor the feeling. Know it's there. Know it's temporary. Face it to erase it.”

“It has been remarked that when one passes among the patients of the psychiatric ward, he encounters among the several sufferers every aspect of normal personality in morbid exaggeration. ... As one passes through the modern centers of enterprise and of higher learning, he is met with similar autonomies of development. ... The scientist, the technician, the scholar, who have left the One for the Many are puffed up with vanity over their ability to describe precisely some minute portion of the world. Men so obsessed with fragments can no more be reasoned with than other psychotics.”

“To the engineer, all matter in the universe can be placed into one of two categories: (1) things that need to be fixed, and (2) things that will need to be fixed after you've had a few minutes to play with them. If there are no problems handily available, they will create their own problems. Normal people don't understand this concept; they believe that if it ain't broke, don't fix it. Engineers believe that if it ain't broke, it doesn't have enough features yet.”

“What you hear in focus groups and conversations, people will give you 20 minutes of rage about how the borders are out of control. But then you start saying, practically, what are we going to do about it? What are we going to do about the 11 million here? What are we going to do to get some workers we need for the farms? Then people start having a normal conversation.”