“To be committed means you are willing to make a promise with no exception of return.” MeanKnowledgeLearningWillingReturnPromiseManagementCommittedException Author:Peter Block
“Today, cultural and legal changes mean that individuals expect and demand a voice in decisions that affect their lives and often they have the power to undermine those decisions if they aren't allow their voice.” IfsMeanTodayIndividualVoiceDecisionKnowledgeLearningDemandManagement Author:Daniel Yankelovich