“If you work at an insurance company that sells premiums you wouldn't even sell to your mother, how happy would you feel to work there? It's going to eat you up. It might last a few years, but it doesn't attract the best people, and it certainly doesn't create the energy and engagement you need to be a long-term performing company.” PeopleIfsNeedsFeelsYearsLongMightLastsMotherEnergyTermCompanySellsPerformingLong TermEngagementInsurance Companies Author:Paul Polman
“Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.” IfsWayWinningCompanyDoubtHealthyFlowSatisfactionCustomersEmployeeEngagementCashPulseEmployee EngagementCustomer SatisfactionCash Flow Author:Jack Welch
“The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors.” RealDecisionCompanyPolicyColdAuthorityEmployeeRebelEngagementCeoBlanketEmployee EngagementEgocentricCascadeSupervisorsDisenfranchised Author:Gary Hamel