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Business Quotes Quotes

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Business Quotes Quotes

“The fundamental priority of every business is to create value for its customers or clients — to improve their lives in some way through the products or services being sold by the business.”

“Get up in the morning on a mission to save prospective clients from the shabby, ill-fitting, overpriced and worthless alternatives that those charlatans - who are your competition - are trying to get away with flogging them.”

“Explain the value and justify the cost - People don’t mind paying; they just don’t like to overpay.”

“Don’t tell me you’re passionate about your job – show me that you’re passionate about helping people like me.”

“We all need salespeople who deliver value that wasn’t there before they arrived.”

“The salesperson you’d ideally like to be and the salesperson you’d like to encounter as a customer should roughly be the same, shouldn’t they?”

“Salespeople who think that it’s all about price aren’t required: If it can be sold on the internet at the lowest price, you can take the huge cost of a sales team out of the equation.”

“Remember: when you walk into a DIY store to buy a drill, you don’t want the drill. Your end goal is to make a hole and, in order to achieve this, you have to buy the drill.”

“If what you sell doesn’t help me then why are you knocking on my door?”

“I believe there are only three businesses: my business, other people's business, and God's business.”

“Empathy should apply to all stakeholders, including oneself. Balance is key. It's often a bad idea to empathize with one stakeholder to the detriment of other stakeholders. You may not want to give that employee criticism, but what about the customers who are negatively impacted by that employees insufficient performance? You may not want to reject that clients particular request, but what about the employees who would be negatively impacted if the request is honored? You may want to put in 20 more hours for the client this week, but what about the self-care you need to remain healthy so that you can bring your best self to work? Empathy is good - but it should be Multi Stakeholder Empathy. Balance is key.”

“One of the biggest insights from brain science has to do with how our memories are made. We used to think it was repetition, which many of us experienced during our education, as we were forced to write or recite things again and again. But it turns out that it is retrieval, not repetition, that makes the difference. For conceptual learning, the evidence is clear: it is the act of retrieval—having to recall something we’ve learned—that makes learning memorable.”