“For individuals, character is destiny. For organizations, culture is destiny.”
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Famous Tony Hsieh Quotes
“The brand is just a lagging indicator of a company's culture.”
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
“I made a list of the happiest periods of my life & I realized that none of them involve money.”
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
“...the best leaders are servant leaders - they serve those they lead.”
“Customer service shouldn't just be A department, it should be the entire company.”
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
“Without conscious and deliberate effort, inertia always wins”
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
“Envision, create, and believe in your own universe, and the universe will form around you.”
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
“Zappos is a customer service company that just happens to sell shoes.”
“The best businesses are really ones that can combine passion, profits, and purpose.”
“Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.”
“Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.”
“To never forget that the most important thing in life is the quality of life we lead.”
“If there are too many competitors, even if you're the best it's a lot harder to win.”
“Learn by doing. Theory is nice, but nothing replaces actual experience.”
Source: Delivering Happiness: A Path to Profits, Passion, and Purpose
“Get the culture right, and everything else just falls into place.”
“SEO expertise is a core need for today's online businesses.”