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“Now, I don't mean to say that being wrong is the same thing as being creative. What we do know is, if you're not prepared to be wrong, you'll never come up with anything original. If you're not prepared to be wrong. And by the time they get to be adults, most kids have lost that capacity. They have become frightened of being wrong. And we run our companies like this, by the way, we stigmatize mistakes. And we're now running national education systems where mistakes are the worst thing you can make.”

“Entrepreneurs don't really make mistakes, though. We just make decisions that seem right at the time, but which sometimes turn out to have been the wrong path to take. For example, we allowed a buyer to place a huge opening order and later had to take some product back. We didn't have our sell-through programs in place, so in hindsight, it would have been wiser to sell in less product at the outset. The scary thing is you are always making decisions without knowing the future.”

“Never before has information been so important, to governments and businesses alike. And please don't imagine that some of you gathered here today may be less concerned than others. Globalization means that the "butterfly effect" is everywhere at work. The mistakes of a stockbroker in Singapore or the collapse of the Baht in Bangkok, the decisions of a Finnish industrial concern, or what the Governor of Minas Gerais in Brazil decides to do about his State's debt, have had consequences for the world as a whole.”

“Compromise is usually bad. It should be a last resort. If two departments or divisions have a problem they can't solve and it comes up to you, listen to both sides and then pick one or the other. This places solid accountability on the winner to make it work. Condition your people to avoid compromise.”

“Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.”

“The only man who never makes a mistake is the man who never does anything.”

“Never interrupt your enemy when he is making a mistake.”

“Experience is simply the name we give our mistakes.”

“Never mistake activity for achievement.”

“Success ... seems to be connected with action. Successful men keep moving. They make mistakes, but they don't quit.”

“I think one of the big errors people are making right now is thinking that old-style businesses will be obsolete, when actually they will be an important part of this new civilization. Some retail groups are introducing e-commerce and think that the bricks are no longer useful. But they will continue to be important.”

“How many people are completely successful in every department of life? Not one. The most successful people are the ones who learn from their mistakes and turn their failures into opportunities.”