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Business Quotes

“Do what you do so well that they will want to see it again and bring their friends.”

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Author:Walt Disney
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“What helps people, helps business.”

PeopleInspirationalHelpingSuccessLeadershipBusinessMarketingCustomersInspiring Customer ServiceGreat AdvertisingGreat MarketingAdvertising BusinessBusiness MarketingCustomer Success
Book:Communications of an Advertising Man: Selections from the Speeches, Articles, Memoranda, and Miscellaneous Writings of Leo Burnett
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“Your most unhappy customers are your greatest source of learning.”

MotivationLeadershipBusinessLearningSourceHumorousCriticismAdversityEntrepreneurMarketingSatisfactionEducationalCustomersUnhappyEntrepreneurshipBusiness SuccessEntrepreneurialLearning From MistakesBusiness LeadersMotivational BusinessService CultureSuccessful EntrepreneursCustomer ExperienceCustomer SatisfactionCustomer LoyaltyGreat BusinessBusiness OwnersInspirational Customer ServiceInspiring Customer ServiceStarting A BusinessBest BusinessGreat ServiceSmall Business OwnersInspirational ServiceEntrepreneur MotivationalBest ServiceInspiring BusinessBusiness InspirationService ExcellenceGreat Customer ServiceLoyal CustomersBusiness IdeasBusiness PersonYoung EntrepreneursGood ServiceQuality In BusinessLoyalty In BusinessCustomer SupportChallenges In BusinessService BusinessQuality ServiceGood Customer ServiceSatisfaction In WorkFocus In BusinessPositive BusinessBest CompanyExperience In BusinessGreat EmployeeCustomer SuccessYears Of ServiceCustomer RelationshipCall Center
Book:Business @ the Speed of Thought: Succeeding in the Digital Economy
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“The fact that used cars is our largest category is a good example. We would not have sat in a conference room and said, "Hey, how about used cars?" So what can be learned that is extensible to other companies is to ask what are your customers doing with your products that maybe you didn't anticipate that they would do? How do you think of your customers as your research and development lab, as opposed to having an R&D lab at headquarters?”

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Author:Meg Whitman
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“We grow by letting the customer tell us. So when the customer tells us that they're frustrated, that they just got their catalogue and we're already out of a product they wanted, then it tells me that we're not making enough. We let the customer tell us instead of creating an artificial demand for our products. Any time you're making products that people don't need, you're at the mercy of the economy, you're at the mercy of whatever is going on. So we tried to avoid that situation.”

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Author:Yvon Chouinard
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“What they don't realize is that I'm not in the business to make clothes. I'm not in the business to make more money for myself, for Christ's sake. This is the reason Patagonia exists - to put into action the recommendations I read about in books to avoid environmental collapse. That's the reason I'm in business - to try to clean up our own act, and try to influence other companies to do the right thing, and try to influence our customers to do the right thing. So we're not going to change.”

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Author:Yvon Chouinard
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“During the last five years, those four advantages-costs, products, people, goodwill-have been the salvation of Interface during a recession that saw our primary marketplace shrink by 38% from peak to trough-38%! As a heavily leveraged company with over $400 million in debt, we might not have made it without the sustainability initiative and, especially, the support of our customers. This revised definition of success-this new paradigm-has a name: "Doing well by doing good". It is a better way to bigger profits.”

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Author:Ray Anderson
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“We really began to think in different ways about our business in terms of climbing this mountain and it became very clear very quickly this was the smart thing to do. Not only did we start to generate answers for those customers, they embraced us for what we were trying to do. The goodwill in the market place has just been stunning. The rest of the business case is pretty simple. I cost it down not up.”

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Author:Ray Anderson
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“A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.”

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Book:Motivating Thoughts of Steve Jobs
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“Every company's greatest assets are its customers, because without customers there is no company.”

InspirationalBusinessCompanyFocusSatisfactionCustomersLoyaltyAssetsLoyalStaffCustomer SatisfactionCustomer LoyaltyGreat BusinessInspirational Customer ServiceInspiring Customer ServiceGreat ServiceInspirational ServiceRetentionBest ServiceGreat Customer ServiceLoyal CustomersLoyalty In BusinessEmployee Inspirational
Book:How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age
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“If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.”

IfsFirstsSuccessMotivationWorkInspiringBusinessHard WorkOfficeSatisfactionEducationalCustomersBusiness SuccessDoing YouMcdonaldsWell DoneBig BusinessMotivational BusinessMotivational SuccessMotivational SalesInspirational SuccessCustomer SatisfactionMotivational LeadershipBusiness OwnersMotivational WorkInspirational Customer ServiceInspiring Customer ServiceSalespeopleWill To SucceedInspirational ServiceBest ServiceInspirational SalesSales TeamWork DayBusiness InspirationGreat SalesSales Team MotivationalGreat Customer ServiceSales PeopleHard Work SuccessSales LeadershipStay MotivatedHard Work Comes SuccessGreatest SalesMarketing And SalesWork LoveInspirational Money MakingHard Work And SuccessJob Well DoneSucceeding In BusinessEmployee InspirationalMotivate EmployeesInspiring SalesSales SuccessJob SatisfactionSatisfaction In WorkCustomer SuccessYears Of ServiceBusiness FirstGroup Motivational
Author:Ray Kroc
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“Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”

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Author:Anne M. Mulcahy
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“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”

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Author:Jeff Bezos
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“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.”

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Author:Jeff Bezos
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“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

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Author:Sam Walton
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“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

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Author:Zig Ziglar
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