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Customers Quotes

Browse 1860 quotes about Customers.

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Customers Quotes

“What makes someone an artist? I don't think is has anything to do with a paintbrush. There are painters who follow the numbers, or paint billboards, or work in a small village in China, painting reproductions. These folks, while swell people, aren't artists. On the other hand, Charlie Chaplin was an artist, beyond a doubt. So is Jonathan Ive, who designed the iPod. You can be an artist who works with oil paints or marble, sure. But there are artists who work with numbers, business models, and customer conversations. Art is about intent and communication, not substances.”

PeopleThinkingArtHandsArtistNumbersDoubtPaintingCommunicationConversationModelsArt IsPaintFolksChinaCustomersOilPainterSubstanceVillageCharlieMarbleReproductionIpodsBusiness ModelsBillboardsChaplinPaintbrushSmall Villages
Author:Seth Godin
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“Customers are wrestling with mission-critical decisions, evaluating solutions that all sound the same, and struggling to achieve the value they expect, when experience has shown them that far too many solutions come packaged with a high degree of risk and a low probability of success.”

ValuesSoundDecisionStruggleRiskAchieveDegreesSolutionsLowsMissionsCriticalCustomersWrestlingProbabilityCritical Decisions
Book:Mastering the Complex Sale: How to Compete and Win When the Stakes are High!
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“Because these firms listened to their customers, invested aggressively in new technologies that would provide their customers more and better products of the sort they wanted, and because they carefully studied market trends and systematically allocated investment capital to innovations that promised the best returns, they lost their positions of leadership.”

WantedLostTechnologyPositionProductsReturnInnovationInvestmentCustomersFirmTrendsNew Technology
Book:The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
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“The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.”

IfsThinkingWayMayStillsLightLyingHateChoicesCustomersPartnersBest WayBeing The BestLiarsCompetitors
Author:Jeffrey Gitomer
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“The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.”

WantGivingMindPowerfulAttitudeCompanyOpinionAwarenessProductsHotCustomersMost PowerfulKillersButtonsOne WordInsert
Author:Jeffrey Gitomer
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“The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.”

PeopleWayNeedsFeelsFirstsDoneAsksHoursMadMeetingsNotesCustomersSpeedBest WayNoiseAppropriateResolveApologizingAntsEmpathetic
Author:Jeffrey Gitomer
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“To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.”

HeartChildrenEnemyExampleCharityCustomersToleranceChristmasOpponentsGood ExamplesInspirational ChristmasChristmas DayMerry ChristmasChristmas HolidayChristmas TreeChristmas EveFunny ChristmasXmasChristmas ThoughtsChristmas GiftBest ChristmasChristmas WishesChristmas LoveHoliday SeasonFestiveMerry Christmas InspirationalChristmas SeasonChristmas MagicChristmas MessageChristmas TimeShort ChristmasHoliday TraditionsReligious ChristmasChristmas Holiday GreetingsFunny Christmas CardChristmas JoyFunny Merry ChristmasMerry Christmas WishesChristmas SongCharity At ChristmasChristmas PartyBest HolidayChristmas GivingHoliday GivingInspirational HolidayBelieve In SantaCute Merry ChristmasChristmas ShoppingFunny HolidayWarm ChristmasPositive HolidaySeason Of GivingBelieving In ChristmasClassic ChristmasWinter ChristmasFamily ChristmasChildren ChristmasWinter HolidayGreat Holiday
Author:Oren Arnold
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