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“Never assume that the person you are dealing with is weaker or less important than you are. Some people are slow to take offense, which may make you misjudge the thickness of their skin, and fail to worry about insulting them. But should you offend their honor and their pride, they will overwhelm you with a violence that seems sudden and extreme given their slowness to anger. If you want to turn people down, it is best to do so politely and respectfully, even if you feel their request is impudent or their offer ridiculous.”

PeopleIfsWantFeelsShouldMayPersonsImportantSeemsTurnsGivenWorryViolenceFailingPrideHonorOffersSkinsAssumingExtremesRidiculousOffenseRequestInsultingSlownessNever AssumeThickness
Book:The 48 Laws Of Power
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“I recommend allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief. When we proceed too quickly to what people might be requesting, we may not convey our genuine interest in their feelings and needs; instead, they may get the impression that we're in a hurry to either be free of them or to fix their problem. Furthermore, an initial message is often like the tip of an iceberg; it may be followed by yet unexpressed, but related - and often more powerful - feelings.”

PeopleNeedsMayFeelingsProblemMightOpportunityInterestPowerfulAttentionMessagesEmpathySolutionsGenuineImpressionRelatedReliefAllowingInitialsRequestIceberg
Author:Marshall B. Rosenberg
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“In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.”

NeedsMayMatterUseFeelingsTurnsOpportunityWishAttentionCommunicationEmpathySolutionsUnderstoodNo Matter WhatObservationReliefAllowingRequestNonviolent CommunicationParaphrasing
Author:Marshall B. Rosenberg
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“Literally minutes before the Senate cast its vote, the administration sought to add the words 'in the United States and' after 'appropriate force' in the agreed-upon text. This last-minute change would have given the president broad authority to exercise expansive powers not just overseas-where we all understood he wanted authority to act-but right here in the United States, potentially against American citizens. I could see no justification for Congress to accede to this extraordinary request for additional authority. I refused.”

StatesWantedLastsGivenForcePresidentUnitedUnited StatesMinutesCitizensExerciseAuthorityUnderstoodVoteAddExtraordinaryCongressCastsAdministrationAppropriateBroadsSenateJustificationRequestAmerican CitizensLast Minute
Author:Tom Daschle
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“A sign of the times: there are no longer any chairs in the bookshops along the embankments. [Noël] France was the last bookseller who provided chairs where you could sit down and chat and waste a little time between sales. Nowadays books are bought standing. A request for a book and the naming of the price: that is the sort of transaction to which the all-devouring activity of modern trade has reduced bookselling, which used to be a matter for dawdling, idling, and chatty, friendly browsing.”

LittlesBookMatterLastsUsedModernActivityWasteStandingDown AndTradeUsed To BeFranceChairsFriendlyRequestLittle TimeTransactionsBookshopsDevouringBooksellersBrowsing
Author:Jules de Goncourt
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“Up to this moment I have been pleased to entrust the government of my affairs to the late Cardinal. It is now time that I govern them myself. You [secretaries and ministers of state] will assist me with your counsels when I ask for them. I request and order you to seal no orders except by my command, . . . I order you not to sign anything, not even a passport . . . without my command; to render account to me personally each day and to favor no one.”

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Author:Louis XIV
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“Then God came to the woman and said to her, "Why did you not keep the commandment?" as if He wanted to say, "At least you, say forgive me, so as to humble your soul and to receive mercy." Again, there was no request for forgiveness. She also answered, "The serpent deceived me," as if she wanted to say, "If the serpent sinned, where is my mistake?"”

IfsSaidSoulWantedMistakeHumilityMercyForgivingHumbleYour SoulCommandmentsDeceivedRequestSerpentMy MistakesForgive Me
Author:Dorotheus of Gaza
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“Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.”

IfsJoyHumanityChanceSpecialLowsConnectionsSurpriseScalesTraditionalCorporationsOrganizedEfficiencyStaffConsistencyRequestTransparencyManufacturingManualsLarge ScaleInspirational Customer ServiceInspiring Customer ServiceCogs
Author:Seth Godin
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“SIR,-Your letter of February the 18th came to hand on the 1st instant; and the request of the history of my physical habits would have puzzled me not a little, had it not been for the model with which you accompanied it, of Doctor Rush's answer to a similar inquiry. I live so much like other people, that I might refer to ordinary life as a history of my own. Like my friend the Doctor, I have lived temperately, eating very little animal food, and that not as an aliment, so much as a condiment for the vegetables, which constitute my principle diet.”

PeopleLittlesHandsMightMy OwnAnswersAnimalPrinciplesHabitEatingModelsOrdinaryMy FriendsLettersDoctorsDietsInstantVegetablesAnimal RightsInquiryRequestOrdinary LifeFebruaryPuzzledCondimentsAnimal Food
Book:Memoirs, 4: Correspondence and Private Papers
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“The quotes are often poignant or funny (one man before the firing squad requests a bulletproof vest) and often don't register as much more than interesting historical documents from centuries past. But read in aggregate, all that pain piles up. Essentially, Elder has amassed a collection of what people say when they know they are going to die, the final product of what could be seen as psychological torture.”

PeopleKnowsMenPainPastDiesInterestingCenturyProductsHistoricalFinalsPsychologicalTortureCollectionsOne ManDocumentsEldersRequestRegisterFiringPoignantSquadVestsBulletproofBulletproof Vest
Author:Jonathan Messinger
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“A [desire] to abolish slavery prevails in North America, many of the Pennsylvanians have set their slaves at liberty, and [Virginia legislators] have petitioned the King for permission to make a law for preventing the importation of more [slaves] into that colony. This request, however, will probably not be granted, as their former laws of that kind have always been repealed.”

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Author:Benjamin Franklin
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“The masses will not vote for their own upliftment in a higher order of society. This has to be accomplished without their support and request, despite them and indeed against them. It is absurd to pivot your whole project, as does a conventional party, on the submission of change to the decision of those who so need to be changed. You might as well make the case for law and order conditional on the approval of the criminals.”

NeedsWellsDoeWholeMightLawOrderDecisionPartyCasesSupportChangedHigherProjectsMassVoteCriminalsAbsurdDespiteAccomplishedApprovalConventionalSubmissionRequestLaw And OrderConditional
Author:Colin Jordan
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