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Amazon Quotes

“The similarity is that concentration of capital influences virtually everything that goes on. It influences the way the media functions, it very powerfully influences how the government works and it of course influences corporate sector elements, like say how Google or Amazon present materials that reach the public.”

“A technology becomes truly disruptive when it drives the marginal cost of something that used to be scarce and expensive to approach zero. Thus, it used to be to deploy software at scale, you had to fund a data center, buy a set of servers, storage, and networking gear, build an in-house IT management capability, and buy an expensive stack of enabling software before you could even get started. Now you can get all that from Amazon or Microsoft on a pay-as-you-grow model.”

“Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace. In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.”

“One of the reasons why I say we all need to work together to save the Congo forest, because if we don't save the Congo forest, the Amazon forest and the southeast Asia forest, if those forests release the carbon they are trapping at the moment, much of what you will be doing in the North will be negated by the amount of carbon released into the atmosphere.”

“Anybody who can afford a box of business cards can afford a Web site. Any company with an 800 number can move its services to the Web for peanuts by comparison. The extreme case of corporate promotion is to strip away all other aspects of your business and sell goods or services via the Net alone, as amazon.com has done with books.”

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”

“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.”

“Eighty-five per cent of the crowd is going to fall in love with me - they're going to feel it, wow. But fifteen per cent are going to think, 'This guy is obnoxious.' I spend enormous time with them - every negative review of 'Crush It!' on Amazon has a response from me - and I can probably bring back ten of the fifteen.”

“I wanted to destroy everything beautiful I'd never have. Burn the Amazon rain forests. Pump chlorofluorocarbons straight up to gobble the ozone. Open the dump valves on supertankers and uncap offshore oil wells. I wanted to kill all the fish I couldn't afford to eat, and smother the French beaches I'd never see. I wanted the whole world to hit bottom.”

“We got latched together and I was hoping you could separate us? (Amanda) They were made by your stepfather. Any chance you have a key lying around? (Kyrian) I guess I shouldn't be surprised. At least this time she's not an Amazon princess with an irate mother demanding parts of your body be removed. Two thousand years later, and you're still getting into unbelievable messes. (Julian)”

“(in response to the question: what do you think of e-books and Amazon’s Kindle?) Those aren’t books. You can’t hold a computer in your hand like you can a book. A computer does not smell. There are two perfumes to a book. If a book is new, it smells great. If a book is old, it smells even better. It smells like ancient Egypt. A book has got to smell. You have to hold it in your hands and pray to it. You put it in your pocket and you walk with it. And it stays with you forever. But the computer doesn’t do that for you. I’m sorry.”

“Kinzie smiled smugly. “You admire our base of operations? Yes, our distribution system is worldwide. It took many years and most of our fortune to build. Now, finally, we’re turning a profit. The mortals don’t realize they are funding the Amazon kingdom. Soon, we’ll be richer than any mortal nation. Then—when the weak mortals depend on us for everything—the revolution will begin!” “What are you going to do?” Frank grumbled. “Cancel free shipping?”

“I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.”

“We are the environment. The world is literally one biological process. The trees are our lungs. Look at the Amazon River system next to a human cardiovascular system, look at corals or trees and look at our lungs, you literally cannot tell the difference. They’re the same. So when we destroy our environment, we’re effectively destroying ourselves.”

“Users scan a page looking for trigger words. If they find a trigger word, they click on it but if they don’t find it, they go to search. That’s the way it works on 99% of sites, although Amazon is an exception. That’s because Amazon has done a great job of training users to know that absolutely nothing on the home page is of any use.”

“If everything you do needs to work on a three-year time horizon, then you’re competing against a lot of people, But if you’re willing to invest on a seven-year time horizon, you’re now competing against a fraction of those people, because very few companies are willing to do that. Just by lengthening the time horizon, you can engage in endeavours that you could never otherwise pursue. At Amazon we like things to work in five to seven years. We’re willing to plant seeds, let them grow—and we’re very stubborn. We say we’re stubborn on vision and flexible on details.”